Taking a job as an assistant to extreme sports enthusiast Will, who is wheelchair bound after a motorcycle accident, Louisa struggles with her employer's acerbic moods and learns of his shocking plans before demonstrating to him that life is still worth living.

Louisa Clark arrives in New York to start a new life and a long-distance relationship with Ambulance Sam while working for the super-wealthy Gopniks, a job that introduces her to New York high society and a secretive man who reminds her of her own past.